Business Transformation Expert

6 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

About the Role

Milestone IT is partnering with a leading national retail chain to drive significant business transformation. We are seeking an analytical and experienced professional to join their dynamic team and play a pivotal role in optimizing their core systems and processes.

The successful candidate will be instrumental in analyzing current systems and processes, identifying areas for improvement, and driving the implementation of effective solutions. They will collaborate closely with stakeholders across various departments to understand their needs and translate them into actionable requirements.

Key Responsibilities:

  • Conduct detailed analysis of existing business processes, identify bottlenecks, and recommend innovative solutions for optimization and efficiency gains.
  • Elicit, analyze, and document business requirements, functional specifications, and user stories.
  • Evaluate current systems and identify opportunities for improvement and integration.
  • Collaborate with stakeholders at all levels to understand their needs, manage expectations, and ensure alignment with project goals.
  • Identify discrepancies between current and desired states and propose solutions to bridge the gaps.
  • Create detailed process maps and models to visualize current and future state processes.
  • Participate in testing and validation activities to ensure solutions meet business requirements.
  • Assist with the development and implementation of change management plans to ensure smooth transitions.


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