Customer Service Ambassador

1 day ago

Melton West, Victoria, Australia Assetlink Full time
About Assetlink

We're a leading facilities management services provider with a workforce of 2500 across Australia and abroad. Our team is passionate about delivering exceptional customer experiences and building a positive, customer-focused culture.

The Role

We're seeking a highly motivated and enthusiastic Customer Service Team Member to join our team at Woodgrove Shopping Centre. As a key point of contact for our clients' customers, you'll be responsible for providing accurate and correct information, anticipating customer needs, and resolving complaints in a timely and professional manner.

As a Concierge, you'll have the opportunity to create amazing first impressions by assisting guests with queries and special requests. You'll work in a dynamic, fast-paced environment, maintaining composure and delivering outcomes of the highest quality.

Key Responsibilities
  • Meet and greet all visitors to the customer service desk with a helpful and welcoming attitude
  • Provide accurate and correct information & directions to guests
  • Anticipate customer needs and act immediately to resolve complaints
  • Consistently strive to delight the customer by going above and beyond
  • Work in a dynamic, fast-paced environment, maintaining composure and delivering outcomes of the highest quality
Requirements
  • Impeccable presentation and grooming
  • 5-star customer service skills
  • Positive and enthusiastic personality
  • Ability to work in a dynamic, fast-paced environment, whilst maintaining composure
  • Delivering outcomes of the highest quality
  • Excellent verbal and written communication skills
  • Ability to create lasting impressions and meaningful relationships
  • Ability to work both independently and as part of a team
  • Adequate flexibility and availability to work across a 7-day week, including Public Holidays
  • Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
  • Good knowledge of and a commitment to safe working practices
  • Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
  • Must have valid work rights in Australia
What We Offer
  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • A family-oriented culture
  • Free uniform

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