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Specialized Claims Expert

2 weeks ago


Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $155,000
Job Overview

The Claims Specialist plays a crucial role in supporting the Specialty Claims portfolio, including marine, crisis management, fine arts and specie, A&H and other Specialty Lines.

Key Responsibilities:
  • Proactively manage claims in accordance with our Claim Handling Principles.
  • Use technical skills to manage complex and challenging claims within authority level and specialization.
  • Collaborate with Product Managers and Practice Leaders on large and complex losses to achieve optimum file outcome for clients and us.
  • Manage expenses through thoughtful expense management and claims best practice.
  • Participate in Quality Review Process.
  • Assist Underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
  • Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
  • Produce internal reporting in support of best practice and reserving guidelines.
  • Effectively manage, track and report on portfolio performance.
  • Coach less experienced colleagues and be a role model in best practices.

You will report to a Claims Manager.

Requirements:
  • Experience: Solid direct (specialty) claims experience or other lines of commercial insurance.
  • Sound knowledge of key product line(s) and regulatory environment.
  • Up to date appreciation of the technical requirements of the role.
  • Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills.
  • Proven record of knowing what it takes to provide a consistently first-class customer service internally and/or externally.
  • Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
  • First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
  • Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of an organization.
  • Excellent diligence and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
  • Able to organize self (and others if applicable) including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude.
  • Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
  • Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint.