Operational Support Supervisor Lead

5 days ago


Mount Isa, Queensland, Australia Glencore Full time
About the Role

We are seeking an experienced Supervisor to join our Information Systems and Technology team in Mount Isa, Queensland, Australia.

Job Summary

This is a hands-on role working a Monday to Friday roster with participation on an on-call roster. You will be responsible for overseeing the overall compliance of the desktop environment, leading and mentoring a small team, providing on-site support, and identifying opportunities for improvement.

About the Team

The Information Systems and Technology team is responsible for providing technical support and services to our Mount Isa sites. We are looking for a talented individual who can lead and mentor a small team, provide technical expertise, and contribute to the development of IT processes and tools.

Your Key Responsibilities
  • Oversee the overall compliance of the desktop environment
  • Lead and mentor a small team
  • Provide on-site support to Mount Isa sites, resolving complex technical issues for IT hardware and software
  • Configure, install, test, monitor, and maintain IT hardware and software
  • Proactively identify opportunities for improvement to IT support processes, tools, and services
  • Liaise with 3rd party support and PC vendors
What You'll Need
  • Demonstrated experience within a leadership role
  • Excellent technical knowledge of PC/desktop hardware/internal components
  • High proficiency in supporting Windows 11 and desktop environments
  • A strong understanding of ITIL based service desk systems
  • Highly effective interpersonal, customer service, and documentation skills
  • Tertiary qualifications in Information Technology (highly regarded)
About You

You have a strong track record of leadership and technical expertise, with a passion for improving IT processes and services. You are a highly effective communicator and collaborator, with a proven ability to work well under pressure.

Salary and Benefits

Our estimated salary range for this role is $95,000 - $125,000 per annum, depending on your level of experience and qualifications. We also offer a range of benefits, including professional development opportunities, flexible working arrangements, and access to a comprehensive employee assistance program.



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