Technical Operations Supervisor
2 weeks ago
Job Summary: We are seeking a motivated and experienced Technical Operations Supervisor to join our Information Systems and Technology team at Glencore. As a key member of our team, you will be responsible for overseeing the overall compliance of the desktop environment, leading and mentoring a small team, and providing on-site support to Mount Isa sites.
Key Responsibilities:
- Oversee the overall compliance of the desktop environment
- Lead and mentor a small team
- Provide on-site support to Mount Isa sites, resolving complex technical issues for IT hardware and software
- Configuration, installation, testing, monitoring and maintaining IT hardware and software
- Pro-actively identify opportunities for improvement to IT support processes, tools & services
- Liaising with 3rd party support and PC vendors
Requirements:
- Demonstrated experience within a leadership role
- Excellent technical knowledge of PC/desktop hardware/internal components
- High proficiency in supporting Windows 11, and the desktop environments
- A strong understanding of ITIL based service desk systems
- Highly effective interpersonal, customer service and documentation skills are essential
- Tertiary qualifications in Information Technology will be highly regarded
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