
Front Office Host Professional
1 week ago
Job Summary:
We are seeking a dynamic professional to join our team in a Part-Time capacity. As an Operations Expert, you will be responsible for delivering exceptional guest experiences through various front-of-house activities.
The ideal candidate will have experience with property management systems or similar, relevant experience in a similar role, and working rights in Australia.
About the Role:
Key Responsibilities:
- Assist guests arriving and departing the hotel through check-in and departure processes
- Handle general enquiries and provide service excellence to experienced travelers
- Ensure the team is focused on building long-term, value-based customer relationships
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling and credit card responsibilities
- Be an expert on the hotel and surrounding area to exceed guest expectations
- Use Point of Sale (POS) systems for cash-handling and sales
- Process all types of payments
- Address guests' services in a professional and timely manner
- Maintain the cleanliness of work areas throughout the day
- Prepare and present food through host service
- Conduct hotel preventative maintenance (including lighting, air-conditioning, general maintenance, and more)
- Support in Maintenance Logging throughout different hotel systems
About Us:
We deliver service from the heart as our passion is to help guests follow theirs.
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