Customer Service Representative

4 weeks ago


Milton, Queensland, Australia Sandvik Full time
About the Role

We are seeking a dedicated Customer Support Representative to join our dynamic team at the forefront of customer engagement. As a key member of our team, you will play a crucial role in assisting customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.

Key Responsibilities
  • Handle incoming and outgoing calls, and manage email correspondence to support your allocated customer base.
  • Forge lasting connections with customers as you become the go-to person for their parts orders and quotations.
  • Investigate and resolve delivery and order related inaccuracies, demonstrating problem-solving skills.
  • Maintain information through our Customer Relationship Management system.
  • Work within various e-commerce systems to handle transactions between Sandvik and the customer.
Requirements
  • A minimum of two years' experience in customer-focused roles.
  • A dedication to customer service, capable of delivering unparalleled support to our customers.
  • A strong work ethic characterized by honesty, professionalism, and integrity.
  • Excellent communication skills, with a collaborative spirit and ability to work independently.
  • Experience with Microsoft Office tools such as Outlook, Excel, PowerPoint, and Word.
What We Offer
  • A permanent role with flexibility around start and finish times.
  • Attractive penalty rates for overtime and weekends worked.
  • Ongoing support and internal development options.
  • Potential to work from home, up to twice a week.
  • A diverse workforce and a great place to work.
  • An Employee Benefits Program, including salary sacrifice options and other perks.


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