Software Support Specialist

1 week ago


Perth, Western Australia beBeeSpecialist Full time $90,000 - $120,000
About the Role

Our organization is seeking a skilled professional to fill the role of Technical Application Support Specialist.

As a critical member of our team, you will play a vital part in shaping the future of mining technology by providing exceptional customer service and technical support for our Mine Star software.

Your Key Responsibilities:
  • Provide high-quality customer service and respond to customer inquiries in a timely and effective manner.
  • Analyze data and logs, build test systems, and recreate issues to identify solutions and improve software functionality.
  • Troubleshoot complex technical issues within the Mine Star ecosystem to resolve problems and restore software functionality.
  • Work collaboratively with cross-functional teams to resolve issues and provide temporary and permanent solutions.
  • Develop and maintain relationships with customers and dealers to ensure satisfaction and loyalty.
Requirements:
  • Excellent analytical and problem-solving skills.
  • Ability to learn and adapt quickly to new technologies and processes.
  • Strong communication and interpersonal skills.
  • Technical expertise in software development and troubleshooting.
What We Offer:
  • A competitive compensation package.


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