Hotel Operations Professional

2 weeks ago

Perth, Western Australia beBeeOperations Full time $75,000 - $105,000
Job Description

We are seeking an exceptional Operations Manager to join our team and lead the efficient running of the Hotel's operation with a high level of customer service provided at all times.

The ideal candidate will have relevant experience in the hotel industry and strong leadership qualities, with the ability to extend themselves to assisting colleagues where needed, maintaining high levels of communication with other departments.

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  • Assist and oversee the day-to-day operations of the Front Office team.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
Qualifications and Skills

Requirements include:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Availability to work across a 7-day roster including overnight shifts.
  • Hold a valid Responsible Service of Alcohol certificate, Approved Manager card and valid First Aid or willingness to obtain prior to starting.
Benefits

What's in it for you?

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way.
  • Career mobility opportunities within our International Hotel Group.
  • Global perks in hotels and Accor partners.
  • Fun, supportive, and collaborative working environment.
Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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