Home Loan Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeHomeLender Full time $90,000 - $120,000
About the Role

We are seeking a highly skilled Home Lending Professional to join our team. As a key member of our Mortgage Choice brand, you will be responsible for delivering exceptional customer service and advice to help our customers achieve their home ownership aspirations.

You will possess strong sales acumen to convert leads and referrals to residential loan applications, and provide an exceptional customer experience throughout the home loan process. Your ability to navigate through complex lending cycles, combined with your excellent communication skills, will ensure that our customers receive the best possible outcome.

Key Responsibilities
  • Provide exceptional customer service in a timely and accurate manner, responding to the needs of customers throughout all stages of the lending cycle.
  • Reach expected settlement targets while ensuring a high customer feedback rating.
  • Seek out additional product sales opportunities from clients, including asset finance, personal finance, commercial lending, and general insurance referral opportunities for business partners.
  • Maintain accurate and up-to-date knowledge of lenders' products, policies, and service levels, as well as responsible lending obligations and privacy obligations.
  • Continuously develop your skills and knowledge by attending lender accreditation sessions, maintaining industry CPD point score, and staying updated on industry developments.
Requirements
  • A minimum of 3 years of current home loan lending experience with a bank or mortgage broker in a sales-based environment.
  • Proven track record in achieving sales results and business development skills.
  • Certificate IV in Finance and Mortgage Broking, or MFAA or FBAA current accreditation would be an advantage.
  • Excellent written and verbal communication skills to convey terms clearly and concisely.
  • Able to adapt to and learn changes in technology and processes.
Why Join Us?

We offer a hybrid and flexible approach to working, flexible parental leave offering, programs to support mental, emotional, financial, and physical health and wellbeing, and more. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that diverse teams are critical to maintaining our success and driving new business opportunities.

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