Lead Customer Success

1 week ago


Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $94,000 - $103,000

As a Team Lead for Customer Success, you will support high-performing customer service agents to deliver exceptional customer experiences.

Your leadership role will directly impact front-of-house and contact centre operations by working closely with internal departments to drive improvements and promote service excellence.

Main Responsibilities:

- Build strong relationships across departments to enhance service delivery and the customer journey

- Provide hands-on support in the contact centre, guiding staff through complex customer enquiries and escalations

- Oversee quality assurance, monitoring staff performance and ensuring service standards are met

- Drive staff development through training, coaching, and induction programs

About You:

- Possess a natural ability to lead and guide a team through challenges and growth

- Understand how to support staff development and enhance the customer experience

- Engage confidently with people from diverse backgrounds and assist with resolving customer issues

Requirements:

- Relevant work experience and skills

- Ability to lead change with a focus on customer experience, innovation, and continuous improvement

- Demonstrated experience in delivering quality customer service in a complex environment

Frequently Asked Questions:

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Benefits:

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