Lead Customer Success Strategist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

About the Role The Enterprise Customer Success Manager will be responsible for driving customer success and growth for large and strategic enterprise university accounts. This individual will lead and manage a portfolio of customers, develop account plans, and ensure customer engagement and adoption of new product offerings and services.

This role involves:

  • Leading and managing a portfolio of large, strategic enterprise university customers to drive growth and retention.
  • Developing and implementing account plans to drive adoption, engagement, and retention.
  • Conducting regular check-ins with customers to identify areas for improvement and growth.
  • Collaborating with cross-functional teams to ensure customer success.

The successful candidate will analyze customer data and provide insights and recommendations to improve the customer experience. They will work closely with various stakeholders to understand customer needs and develop strategies to meet those needs.

Key Responsibilities:

  • Develop and execute customer success plans to drive growth and retention.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Identify and prioritize customer needs to develop effective solutions.

What We Offer:

We offer a dynamic and supportive work environment that fosters professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.

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