Customer Success Lead
7 days ago
The objective of this role is to build and maintain long-term customer relationships, ensuring customer satisfaction and loyalty.
- Develop Strategic Plans in partnership with customers to drive value realization and influence customer outcomes.
- Develop a strong technical understanding of core products and assist customers with adoption and feature utilization.
- Set a vision for the customer base, proactively owning the book of business, and monitoring customer health and performance metrics to identify opportunities for improvement, risk mitigation, and churn prevention.
- Collaborate with internal counterparts in Sales, Professional Services, and Support to ensure an optimal customer experience at each step of the journey.
- 5-7 years' experience in a Customer Success or Account Management role within a SaaS or technology company.
- Excellent customer, partner, and market orientation in software and subscription services.
- Experience developing and executing against Success Plans and influencing customer outcomes.
- Technically savvy, able to learn new technology and keep up with system enhancements.
- Analytical mindset and ability to leverage data for decision-making.
- Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia Frankieone Full time**The role**:You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...
-
Customer Success Lead
4 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $150,000Customer Success Professional">About the RoleWe are seeking a seasoned Customer Success Professional to join our team. In this critical role, you will be responsible for driving adoption and retention of our platform among existing customers.As a Customer Success Professional, you will serve as a trusted advisor to our customers, providing guidance and...
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia Preezie Full timepreezie has a mission to bridge the gap between the online and in-store shopping experiences so we built the world's first retail experience platform. We work with retail partners all over the world. Some of our success stories include brands like Lorna Jane, Baby Bunting and Shaver Shop. We are changing the retail and ecommerce landscape one experience at a...
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia Preezie Full timepreezie has a mission to bridge the gap between the online and in-store shopping experiences so we built the world's first retail experience platform. We work with retail partners all over the world. Some of our success stories include brands like Lorna Jane, Baby Bunting and Shaver Shop. We are changing the retail and ecommerce landscape one experience at a...
-
Customer Success Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $140,000We're seeking a seasoned professional to lead our customer success efforts. This role has become available due to an internal promotion, indicating the growth and development we foster within our team.The RoleOur customer success team is driven by data, curiosity, and a passion for helping clients achieve their goals. We create smart solutions that fuel...
-
Lead Customer Success
1 week ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $94,000 - $103,000As a Team Lead for Customer Success, you will support high-performing customer service agents to deliver exceptional customer experiences.Your leadership role will directly impact front-of-house and contact centre operations by working closely with internal departments to drive improvements and promote service excellence.Main Responsibilities:- Build strong...
-
Lead Customer Success Strategist
7 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000About the Role The Enterprise Customer Success Manager will be responsible for driving customer success and growth for large and strategic enterprise university accounts. This individual will lead and manage a portfolio of customers, develop account plans, and ensure customer engagement and adoption of new product offerings and services.This role...
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia beBeeResponsibilities Full time $80,000 - $150,000Customer Success Lead - IndustrialWe're committed to driving business growth through long-term relationships with customers. As a Customer Success Lead, you'll develop and maintain key customer partnerships.Main Responsibilities:Establish and implement strategic sales plans to secure major contractsNurture strong relationships with existing and new...
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $150,000Unlock Customer SuccessAt the heart of our organization lies a passion for delivering exceptional customer experiences. As a Premier Customer Success Manager, you'll play a pivotal role in ensuring the success of our most valued customers.You'll be a customer-centric professional with a passion for helping people and businesses succeed. Your excellent...
-
Customer Success People Lead
3 days ago
Melbourne, Victoria, Australia Xero Full time**Our Purpose**At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.**How you'll...
