Equipment Operations Assistant

2 weeks ago


Port Macquarie, New South Wales, Australia Brandt Tractor Full time
{"title":"Service Administrator Job Description","text":"

About the Role

This position is responsible for supporting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

  • Respond to internal and external customer inquiries regarding the Service Department.
  • Open and manage work orders as directed by the Service Manager/Shop Foreman until they are closed and invoiced.
  • Maintain the Service Department's filing and records.
  • Update customer profiles using information from customer work orders.
  • Prepare reports on Service Technician efficiency.
  • Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
  • Perform other duties as assigned by the Service Manager.

About You

We are looking for a team player with:

  • Knowledge of office procedures.
  • General understanding of mechanical/technical terms.
  • Experience with standard desktop applications such as Microsoft Office and internet functions.
  • Year 12 completion or relevant experience.
  • Ability to work under pressure and prioritize tasks.
  • A collaborative approach and adherence to company values.

What We Offer

Brandt offers:

  • Ongoing training and support.
  • A great work culture.
  • Advancement opportunities.
  • Employee Assistance Program.

About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. Our mission is to enable customer success by providing practical and reliable equipment solutions and support. We meet this challenge with remarkable customer service and industry-leading brand John Deere.

We believe that outstanding people combined with our committed and passionate culture are key to our customer's success.

At Brandt, we are committed to delivering exceptional service and support to our customers, and we are looking for a dedicated and skilled individual to join our team.

", "lang_code": "en"}

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