
Production and Operations Manager
2 weeks ago
We are seeking an experienced and skilled leader to drive our end-to-end operations, elevate team performance and embed scalable systems and processes.
- Lead a full cultural and operational reset across production and warehousing.
- Translate demand planning into timely, cost-effective production schedules.
- Own full lifecycle of overseas procurement, shipment planning and local production.
The ideal candidate will have strong leadership skills, advanced planning and scheduling competency, and experience working with inventory/ERP systems. They will be able to effectively communicate across functions and with senior leadership, and possess a proactive, structured and accountable leadership style.
Key responsibilities include:
Operations ExcellenceElevate production output from raw material readiness to final goods dispatch.
Drive alignment between warehouse, design, demand planning and accounts.
Ensure 95%+ On-Time, In-Full delivery performance to national retailers.
Coordinate Lalbert filling and Feel Good packing based on demand, staff availability and shipment timelines.
Planning and System DevelopmentOversee the rollout and refinement of templates, trackers and scheduling tools.
Improve inventory visibility and batch-level traceability using existing systems.
Monitor CBM and shipping documentation and liaise with freight forwarders for accurate dispatches.
Team Management and AccountabilitySet clear daily, weekly and monthly KPIs with documented performance feedback.
Build a culture of ownership, accuracy and urgency within the team.
Supervise daily tasks such as packing, team monitoring, daily faulty tally and planning updates.
Quality Assurance and Risk ControlOversee and refine the Daily Faulty Tally process with Design and QA teams.
Conduct root-cause analysis and embed preventative solutions to minimize errors.
Ensure compliance with customer specifications, labelling standards and packing accuracy.
Manage QA checks on every shipment and day-to-day packing operations.
Track and follow up on Corrective Action Reports (CARs).
Executive Reporting and CommunicationLead weekly reporting to senior leadership with structured updates.
Prepare risk scenarios and data-led recommendations in advance of leadership meetings.
Maintain real-time visibility of order status, delays and resource constraints through various tools.
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