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Pet Insurance Specialist
3 weeks ago
This comprehensive role combines veterinary nursing skills with exceptional customer service and care.
As a Pet Insurance Specialist, you will provide expert support to valued customers and members, addressing their queries and concerns regarding our pet insurance products and services.
The ideal candidate will be an agile and proactive individual with a strong work ethic, excellent written and verbal communication skills, and the ability to learn new concepts and applications swiftly.
- Responding to customer enquiries via various channels.
- Providing comprehensive information to customers about our pet insurance products and services.
- Handling and resolving customer concerns and queries regarding services or policies.
- Assisting customers in making insurance claims and guiding them through the process.
- Liaising with vets and pet-related businesses to resolve follow-ups.
- Collaborating with sales and marketing teams.
- Processing changes to customer accounts, such as updating contact details or modifying policies.
- Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
- Contributing to scripting or FAQs to address common customer queries.
