
Vet Nurse
1 day ago
Join to apply for the Vet Nurse - Hybrid - Work from home role at Petsy Pet Insurance Australia
Base pay range: $37,000.00/yr - $48,000.00/yr
OverviewWe are one of Australia's most loved pet insurance brands, providing transparent insurance products for Australian pet lovers. The role involves dynamic and proactive Vet Nurse / Customer Care and Member Care responsibilities with comprehensive training to help you assist valued customers and members.
Responsibilities- Responding to customer enquiries via email, phone, and social media platforms.
- Providing comprehensive information to customers about our pet insurance products and services.
- Handling and resolving customer concerns and queries regarding our services or policies.
- Assisting customers in making insurance claims and guiding them through the process.
- Liaising with vets and pet-related businesses to resolve follow-ups.
- Collaborating with the sales and marketing team.
- Processing changes to customer accounts, such as updating contact details or modifying insurance policies.
- Collaborating with the customer service team to maintain a high standard of service.
- Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
- Assisting in the development of scripts or FAQs to help address common customer queries.
- Contributing to team efforts by completing related tasks as needed.
- Possess excellent communication skills, both written and verbal.
- Be organized and capable of meeting deadlines.
- Be passionate with a can-do attitude.
- Have a genuine interest in pets; dogs or cats or both.
- You don't have to have prior experience in pet insurance, but it would help.
- Experience with vets is not required, but vet nurses and vet students thrive in our teams.
- Employee discount
- Employee mentoring program
- Professional development assistance
- Work from home
- Career path
Full-time or part-time roles available. Office based in Sydney CBD with satellite offices around Australia (Perth, Melbourne, Brisbane, Adelaide). Initial training in the office for the first few weeks; then flexible work from home with in-office presence 3 days a week.
Seniority level- Associate
- Full-time
- Health Care Provider
- Industries: Insurance
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