Vet Nurse

3 weeks ago

Sydney, New South Wales, Australia Petsy Pet Insurance Australia Full time

Join to apply for the Vet Nurse - Hybrid - Work from home role at Petsy Pet Insurance Australia

Base pay range: $37,000.00/yr - $48,000.00/yr

Overview

We are one of Australia's most loved pet insurance brands, providing transparent insurance products for Australian pet lovers. The role involves dynamic and proactive Vet Nurse / Customer Care and Member Care responsibilities with comprehensive training to help you assist valued customers and members.

Responsibilities
  • Responding to customer enquiries via email, phone, and social media platforms.
  • Providing comprehensive information to customers about our pet insurance products and services.
  • Handling and resolving customer concerns and queries regarding our services or policies.
  • Assisting customers in making insurance claims and guiding them through the process.
  • Liaising with vets and pet-related businesses to resolve follow-ups.
  • Collaborating with the sales and marketing team.
  • Processing changes to customer accounts, such as updating contact details or modifying insurance policies.
  • Collaborating with the customer service team to maintain a high standard of service.
  • Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
  • Assisting in the development of scripts or FAQs to help address common customer queries.
  • Contributing to team efforts by completing related tasks as needed.
Requirements
  • Possess excellent communication skills, both written and verbal.
  • Be organized and capable of meeting deadlines.
  • Be passionate with a can-do attitude.
  • Have a genuine interest in pets; dogs or cats or both.
  • You don't have to have prior experience in pet insurance, but it would help.
  • Experience with vets is not required, but vet nurses and vet students thrive in our teams.
Benefits
  • Employee discount
  • Employee mentoring program
  • Professional development assistance
  • Work from home
  • Career path
Location and work arrangements

Full-time or part-time roles available. Office based in Sydney CBD with satellite offices around Australia (Perth, Melbourne, Brisbane, Adelaide). Initial training in the office for the first few weeks; then flexible work from home with in-office presence 3 days a week.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Health Care Provider
  • Industries: Insurance

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