Vet Nurse

3 weeks ago

Sydney, New South Wales, Australia Petsy Pet Insurance Australia Full time
Vet Nurse - Hybrid - Career Growth and Opportunities - Full Time

Join to apply for the Vet Nurse - Hybrid - Career Growth and Opportunities - Full Time role at Petsy Pet Insurance Australia.

Overview

We are seeking a dynamic and proactive Vet Nurse / Customer Care and Member Care Consultant to join our vibrant team. In this role, you'll undergo comprehensive training to help you deal effectively with our valued customers and members. The ideal candidate will be agile, possess a strong work ethic, and have the ability to learn new concepts and applications swiftly.

Join Petsy as a Vet Nurse - Hybrid. Work from home, support pets, and be part of an award-winning team that truly cares.

Pay and Location

Base pay range: $37,000.00/yr - $48,000.00/yr

Location: Office based in Sydney CBD with satellite offices around Australia. Initial training in the office for the first weeks; flexible arrangement to work from home 3 days a week with in-office presence required 3 days per week.

Salary Information

This range is provided by Petsy Pet Insurance Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Petsy

Petsy Pet insurance is a transparent, award-winning pet insurance brand. We are here to help people live longer, happier, more responsible lives with their pets. We provide transparent insurance products to Australian pet lovers and have been recognized with Canstar Awards.

We protect dogs and cats with our continuously improving insurance products and strive to make pet ownership easier and more peaceful for Australian families.

Responsibilities

  • Responding to customer enquiries via email, phone, and social media platforms.
  • Providing comprehensive information to customers about our pet insurance products and services.
  • Handling and resolving customer concerns and queries regarding services or policies.
  • Assisting customers in making insurance claims and guiding them through the process.
  • Liaising with vets and pet-related businesses to resolve follow-ups.
  • Collaborating with the sales and marketing team.
  • Processing changes to customer accounts, such as updating contact details or modifying policies.
  • Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
  • Contributing to scripting or FAQs to address common customer queries.
  • Supporting team efforts and taking on related tasks as needed.

Requirements

  • Excellent written and verbal communication skills.
  • Organized with the ability to meet deadlines.
  • Positive, can-do attitude with a genuine interest in pets (dogs or cats or both).
  • Experience with pet insurance is not required but would help; vet nurses or vet students thrive in our teams.

Benefits

  • Employee discounts
  • Employee mentoring program
  • Professional development assistance
  • Work from home flexibility
  • Career path opportunities

Apply now to join Petsy as a Vet Nurse - Hybrid.


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