Customer Service Representative

5 days ago


Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time
Job Description:

DXC Technology is seeking a highly skilled Customer Service Specialist to join our team in New South Wales. As part of our major reset to improve recovery and return to work outcomes for injured workers, we are managing workers' compensation claims in the region.

As a Customer Service Specialist, you will be responsible for delivering exceptional customer service to internal and external customers, ensuring a commitment to customer satisfaction in all activities.

Key Responsibilities:
  • Respond to customer inquiries and concerns via various channels, including phone, email, chat, and in-person.
  • Resolve customer complaints efficiently and effectively, ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collect and report customer feedback to relevant departments to improve products and services.
  • Provide basic technical support and troubleshooting for products or services.
  • Participate in training sessions to stay updated on product knowledge and customer service techniques.
  • Adhere to company policies and procedures to ensure consistency and compliance.
Requirements:
  • Relevant tertiary qualification in business or a related discipline, or equivalent experience.
  • Proven people management experience at a senior level.
  • Financial management skills.
  • Experience analyzing and interpreting statistical and performance-related data.
  • Strategic ability and planning and execution skills.
  • Technical knowledge and industry experience.
  • Sound understanding of crucial agent remuneration drivers.
  • Commitment to the philosophy of a case management model of practice.
  • Intermediate knowledge of the Microsoft Office suite and claims management systems.
About DXC:

DXC Technology is a leading provider of IT services and solutions, helping global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Your Working Environment:

At DXC, we prioritize a 'people-first' approach, offering flexible working arrangements and a virtual-first environment. Our teams are spread across multiple geographies, delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action through our Social Impact Practice, developing and implementing societal initiatives.

We are an equal opportunity employer, welcoming submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.



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