Customer Service Representative

1 day ago


Macquarie Park, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

At Alcon, we're driven by our mission to help people see brilliantly. As a Customer Service Representative, you'll be part of a collaborative team that champions progress and acts with speed. You'll be recognized for your commitment and contributions, and see your career like never before.

Key Responsibilities

  • Deliver exceptional customer service via phone, ensuring queries are resolved efficiently and effectively.
  • Process orders in SAP, ensuring accurate purchase, invoicing, and delivery of Alcon products to customers.
  • Liaise with freight teams to track orders and ensure timely delivery.
  • Provide excellent customer service to customers and commercial teams, demonstrating a passion for service excellence.
  • Take initiative to display Alcon's core values and contribute to a positive team culture.

Requirements

  • Accurate and quick data processing skills.
  • SAP experience.
  • Good communication skills.
  • Attention to detail.
  • Problem-solving skills.
  • Customer service experience in the Medical Device or Pharmaceutical industry is preferred.

About Alcon

Alcon champions equality, giving back to the community, and wellbeing by embracing initiatives that educate and inspire our associates to their best self. We're a #Great Place to Work certified company, and we're committed to making a meaningful difference in the lives of patients worldwide.

Why choose Alcon?

Be part of a global leader with a rich history of innovation and excellence in eye care.

Enjoy a competitive compensation package and opportunities for career advancement.

Make a real impact in the lives of patients by contributing to cutting-edge advancements in eye health.



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