Resource Manager

1 week ago


Brisbane, Queensland, Australia Thirdera LLC Full time
Resource Manager - APAC Leader

Thirdera, a Cognizant company, is seeking an experienced Resource Manager to lead our APAC team. As a key member of our Service Delivery Management team, you will be responsible for assigning the right people to the right projects at the right time.

Key Responsibilities:
  • Partner with Service Delivery Management to design team projects that deliver top-notch experiences for our clients.
  • Navigate project demand levels from different regions of the world to ensure optimal resource allocation.
  • Build strong relationships with Sales teams, communicating effectively and adapting to different working styles.
  • Lead the allocation of vital resources to projects by analyzing team capabilities and project needs.
  • Coordinate responsibilities of people representatives to ensure timely data on projects and aim for better utilization of our people.
  • Proactively manage forecast capacity in assigning consultants in a timely manner.
  • Leverage utilization and skills information to plan assignments and team composition now and in the future.
  • Partner with Engagement Managers to ensure forecast information is accurate.
  • Provide accurate and timely reporting on team utilization.
  • Ensure team skills and employee profiles are up to date.
Requirements:
  • Experience working with Service Now professionals or Salesforce or a SaaS-based solutions consultancy.
  • Understanding of the Fractional Staffing Model.
  • Bachelor's degree.
  • Exceptional organizational and communication skills.
  • RMC certification desired.


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