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Senior Systems Engineer
2 months ago
We are a leading ICT organisation, managing and supporting clients in the Southwestern region, from Brisbane to rural Queensland.
Based in Toowoomba, we are seeking a Senior Systems Engineer to join our technical team as a technical lead for a portfolio of commercial customers.
About the RoleAs a Service Technician, your main duties will be providing first-tier support to clients, troubleshooting and maintenance, and contributing to various customer projects.
Key Responsibilities- Perform first-tier troubleshooting with break-fix support requests
- Be responsible for task / ticket budget adherence
- Escalate technical issues as appropriate
- Attend to technical issues as delegated, and when assigned
- Respond to client update requests in a timely manner
- Maintain an adequate level of technical proficiency in core technologies
- Tertiary education in IT or related discipline, or equivalent experience
- Ability to work independently
- Effective communications skills, both written and verbal
- Demonstrate dynamic problem-solving skills
- Cooperate, collaborate, and work toward common goals with others
- Dedicated, positive, and enthusiastic attitude
- Professional and respectful communications with staff and customers
- Adhere to all company policies and procedures
Great team culture and work flexibility
Selling Point: Services