Senior Systems Engineer
4 weeks ago
About Quadtech :
We are a leading ICT organisation, managing and supporting clients in the Southwestern region. Our team is based in Toowoomba and is seeking a Senior Systems Engineer to join our technical team.
About You :
- A tertiary education in IT or a related discipline is required, or equivalent experience
Position Summary :
This role involves providing first tier support to clients, troubleshooting and maintenance, and contributing to various customer projects.
Key Requirements :
- Ability to work independently
- Effective communication skills, both written and verbal
- Demonstrate dynamic problem solving skills
- Cooperate and collaborate with others to achieve common goals
- Dedicated, positive and enthusiastic attitude
- Professional and respectful communication with staff and customers
- Adhere to all company policies and procedures
Job Responsibilities :
- Perform first tier troubleshooting with break-fix support requests
- Be responsible for task / ticket budget adherence
- Escalate technical issues as appropriate
- Attending to technical issues as delegated
- Responding to client update requests in a timely manner
Benefits :
- Great team culture and work flexibility
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