Transaction Banking Operations Specialist

4 days ago


Brisbane, Queensland, Australia beBeeDiversity Full time

Are you looking for a dynamic and challenging role in the financial services sector?

As an Associate in our Institutional Banking Operations team, you will be the first point of contact for our clients to manage their Transaction Banking queries and needs.

This involves answering calls, emails, and work items to ensure clients receive the support they need across a suite of Transaction Banking products including corporate cards, accounts, payments, and merchant services.

We are seeking individuals with some banking experience who are eager to learn, develop, and contribute to an outstanding customer experience.

Key areas of focus include:

  • Adaptability and flexibility to meet changing business and client needs
  • Attention to detail and understanding of risk mitigation and control
  • Judgment and problem-solving skills, including anticipating questions and offering solutions
  • Clear and concise communication, highlighting relevant and important information
  • Ability to handle multiple tasks, take initiative, and improve performance
  • Relationship-building skills with external and internal stakeholders, becoming a trusted partner
  • Effective operation in a dynamic environment with tight deadlines and prioritization skills

We are interested in hearing from people who have experience working with transactional banking products or services, or transferable skills from environments like branch, everyday banking, business banking, merchant, or direct banking.

Additional skills include:

  • Experience with transactional banking clients or products (e.g., card services, merchant solutions, client accounts)
  • Relevant experience in operations or processing roles, including team members in branch environments

At our bank, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We focus on skill and talent development, collaboration, flexibility, and internal promotion. We are dedicated to securing and enhancing the financial wellbeing of people, businesses, and communities.

We support flexible work arrangements, with at least half of the time each month spent connecting in the office.

Whether you are looking for a new challenge or want to start your career in finance, we encourage you to apply for this exciting opportunity.



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