Associate - Institutional Banking Operations

2 weeks ago

Brisbane, Queensland, Australia Commonwealth Bank Full time

Do work that Matters.

Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to institutional banking and corporate clients.

This is a great entry-level role into operations, providing learning opportunities about corporate and institutional banking operations, our products, and how we support customer queries. We seek individuals with some banking experience who are eager to learn, develop, and contribute to an outstanding customer experience.

Your Role.

As an Associate in IBCS, you will be the first point of contact for our clients to manage their Transaction Banking queries and needs. This involves answering calls, emails, and work items to ensure clients receive the support they need across a suite of Transaction Banking products including corporate cards, accounts, payments, and merchant services.

Our key focus is serving our institutional banking clients and providing ongoing account maintenance to enhance their CBA experience. Throughout this process, the team builds strong relationships by understanding clients, their needs, industry, and long-term strategies.

The Key Strengths We Are Seeking:

  • Adaptability and flexibility to meet changing business and client needs
  • Attention to detail and understanding of risk mitigation and control
  • Judgment and problem-solving skills, including anticipating questions and offering solutions
  • Clear and concise communication, highlighting relevant and important information
  • Ability to handle multiple tasks, take initiative, and improve performance
  • Relationship-building skills with external and internal stakeholders, becoming a trusted partner
  • Effective operation in a dynamic environment with tight deadlines and prioritization skills

We Are Interested in Hearing from People Who Have:

Experience working with transactional banking products or services, or transferable skills from environments like branch, everyday banking, business banking, merchant, or direct banking.

Additional skills include:

  • Experience with transactional banking clients or products (e.g., card services, merchant solutions, client accounts)
  • Relevant experience in operations or processing roles, including team members in branch environments

From Here, the Opportunities Are Endless.

At CommBank, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We focus on skill and talent development, collaboration, flexibility, and internal promotion. We are dedicated to securing and enhancing the financial wellbeing of people, businesses, and communities.

We support flexible work arrangements, with at least half of the time each month spent connecting in the office.

If you are already part of the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick to submit your application. We look forward to supporting your career progression.

We acknowledge accessibility issues on this site, especially for screen reader users. If you require additional support, please contact HR Direct at

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