Senior Claims Specialist

5 hours ago


Melbourne, Victoria, Australia Randstad Full time
About the Role

We are seeking a highly skilled Senior Claims Specialist to join our Casualty Claims team. As a key member of our team, you will be responsible for proactively handling a book of complex long tail claims for prestigious national clients throughout the entire claim lifecycle.

Key Responsibilities
  • Interpret policy coverage and manage all incoming insurance claims.
  • Settle claims and authorise payments.
  • Work closely with the recoveries team to pursue recovery scenarios.
  • Engage with external service providers regarding coverage and settlement of claims.
  • Provide insight in mediation and arbitration discussions.
  • Identify suspicious or potentially fraudulent claims.
  • Engage with clients and provide a consultative management approach.
  • Represent the business at industry events and engage in market-facing opportunities.
  • Ensure compliance with all relevant regulations and company policies.
Requirements
  • 3-5 years claims management experience in the insurance or legal sector.
  • Strong knowledge of the Insurance Contract Act.
  • Ability to apply legal principles to the management of claims.
  • Excellent communication, relationship building, and negotiation skills.
  • Strong influencing skills and business acumen.
  • Legal tertiary qualifications are highly desirable.
About Us

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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