Knowledge Management Strategist

4 weeks ago

Melbourne, Victoria, Australia Transurban Full time
About the Role

We're seeking a Knowledge Management Lead to join our team at Transurban. As a key member of our Customer Service team, you'll be responsible for leading the knowledge management strategy and collaborating with stakeholders to provide the right tools and approach to knowledge management principles and practices.

You'll work closely with our team to support the development and implementation of our knowledge management strategy, identifying and delivering the right knowledge management platform, and using data and reporting insights to provide recommendations for continued improvement.

This role will suit someone with a curious mind and transferrable skills and experiences, including a minimum of 5 years' experience leading the strategy for a knowledge management function, experience in leading and developing teams, and strong knowledge of knowledge management platforms and advancing knowledge management technologies.

Key Responsibilities
  • Lead the Knowledge Management team and provide coaching and leadership to Knowledge Management Specialists
  • Support the development and implementation of the knowledge management strategy for Customer Service
  • Collaborate with stakeholders to identify, source, and deliver the right knowledge management platform
  • Use data and reporting insights to provide recommendations for continued improvement in the way Customer Service manages processes
  • Identify and deliver ways of increasing engagement with the KM tool as the single source of truth and deliver improvements within the tool
What We Offer
  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs, and paid volunteer days
About Us

We're a company that values diversity, safety, wellbeing, and inclusion. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

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