Senior Technical Operations Specialist

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $90,000
Job Title: Senior IT Support Engineer

This role is a great opportunity for experienced technical professionals to take on a challenging and rewarding position within our organization.

About the Job:

We are seeking a highly skilled and motivated individual to join our team as a Senior IT Support Engineer. The successful candidate will be responsible for providing technical assistance and support to end-users for desktops, laptops, peripherals, and software applications.

The role involves diagnosing, resolving, and documenting IT incidents, as well as assisting with the setup, configuration, and maintenance of computer systems. You will work closely with other teams to escalate and resolve complex technical issues, ensuring seamless operation of end-user computing environments.

Key Responsibilities:
  • Provide timely and effective technical support to end-users, responding to and resolving IT incidents and service requests.
  • Install, configure, and maintain hardware, software, and peripherals, ensuring compatibility and optimal performance.
  • Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners, and other end-user devices.
  • Setup and deployment of new desktops, laptops, and software applications for end-users.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Maintain accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system.
  • Educate end-users on IT best practices, procedures, and self-help tools to improve their overall computing experience.
  • Follow standard operating procedures (SOPs) and adhere to IT policies for incident management and service delivery.
  • Keep abreast of the latest hardware, software, and security updates to ensure a secure and up-to-date computing environment.
  • Participate in IT projects related to desktop infrastructure upgrades, migrations, and rollouts.
  • Proactively identify opportunities for process improvements and contribute to enhancing the overall efficiency of the Senior IT Support function.
Required Skills and Qualifications:
  • Tertiary qualification in Computer Science or related field, or relevant experience.
  • Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms.
  • Knowledge of desktop operating systems (e.g., Windows 10, macOS) and common productivity applications (e.g., Microsoft 365, Adobe).
  • Familiarity with desktop management tools, remote support, and IT service management.
  • Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution.
  • Strong communication and customer service skills to interact effectively with end-users at all levels of the organization.
  • Availability to work onsite 4-5 days per week.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Ability to travel inter-country and globally if required.
Benefits:

This role offers a competitive salary package, including base salary, bonus, and superannuation. We also offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a positive impact within our organization.

How to Apply:

If you are a motivated and experienced technical professional looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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