Guiding Forces Behind the Scenes
1 week ago
As a Tour Leader, you will play a pivotal role in showcasing Amazon's innovative technology and dedicated workforce to a diverse audience. You will highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals.
This is an exceptional opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills.
- Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
- Develop a comprehensive understanding of Amazon's fulfillment processes, robotics technology, and company history.
- Maintain positive site relationships and participate in site & community engagement activities.
- Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
- Ensure tour groups adhere to all safety protocols and facility regulations.
- Lead and support high-level/VIP tours that require additional planning and coordination.
- Collaborate and earn trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
- Collect and report feedback from tour participants to improve the overall experience.
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