Senior Broker Channel Operations Manager
1 week ago
As a senior operations leader, you will drive growth and lead with impact in the broker channel. You will be responsible for championing the third-party strategy, leading a dynamic team to deliver quality, growth, and service KPIs.
You will build and nurture strong relationships with brokers, aggregators, and partners, acting as a trusted deputy to the head of third-party operations. You will own and optimize broker operations, from commission payments to communication strategies.
Key qualifications include deep knowledge of complex lending structures, proven success in originating business and retaining a loyal customer base, experience leading large teams and driving performance, and a solid grasp of financial services legislation and banking regulations.
Additional responsibilities include resolving escalations with empathy and efficiency, driving innovation in systems and processes to boost productivity and service delivery, and developing talent and empowering your team to achieve career goals aligned with our long-term vision.
Benefits- Additional paid work-life balance days
- Access to employee discounts and health and wellbeing initiatives
- Flexible and diverse working environment
The broker team consists of professionals dedicated to cultivating and managing relationships with mortgage brokers. They provide support, training, and resources to brokers to effectively promote our mortgage products.
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