Broker Support Professional

7 days ago

Adelaide, South Australia beBeeSupport Full time $55,000 - $85,000

Job Overview:

We are seeking a highly skilled Broker Support Professional to join our team. As a key member of our Channel, you will be responsible for delivering exceptional support to our brokers, ensuring they have the necessary information to help their customers achieve financial success.

Main Responsibilities:

  • Provide ongoing communication and support to brokers throughout the life of a transaction
  • Maintain ownership of individual files from lodgement to settlement, including calculation of income for loan serviceability and responding to lending scenarios
  • Utilize a strong understanding of mortgage lending credit policies, processes, and products to ensure seamless transactions
  • Develop and maintain effective working relationships with internal and external stakeholders
  • Collaborate as part of a team to achieve business objectives

Requirements:

  • A solid understanding of mortgage lending credit policies, processes, and products
  • A sound understanding of the National Consumer Credit Act
  • A working knowledge of financial institution operational and compliance requirements
  • Well-developed communication and problem-solving skills
  • The ability to work independently and within a team environment
  • Strong organisational and time management skills
  • A strong attention to detail
  • A positive 'Can Do' attitude
  • Exceptional customer service skills with a focus on building relationships
  • The ability to adapt and navigate new systems and processes

About Our Organisation:

We are one of Australia's largest customer-owned banks, committed to making a positive impact on the communities we serve. Our values-driven organisation offers a flexible, inclusive, and diverse work environment, opportunities for professional growth, and a range of benefits through our Employee Banking package.

Benefits Include:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A flexible and supportive work environment
  • The opportunity to make a real difference in people's lives

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