Retail Customer Service Lead

18 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time

About the Role

The Assistant Retail Manager is responsible for leading a team of retail professionals to deliver exceptional customer service to our customers and donors.

A typical day might include:

  • Overseeing the day-to-day functions of the sales floor in a big box environment
  • Providing leadership and supervision to a team of up to 12 team members during shifts
  • Identifying opportunities to enhance efficiencies and increase store sales and profits through creative thinking
  • Leading by example and delivering outstanding customer service by engaging with customers and donors
  • Welcoming and training new team members, supporting their success and growth

About You

To be successful in this role, you will have a mix of the following:

  • Availability for full-time hours on a flexible rotating roster from Monday to Sunday
  • Experience in a fast-paced environment such as retail, hospitality, warehousing, or other customer-focused industries
  • Strong communication and coaching skills to empower and motivate your team
  • Impact-driven mindset to make a positive difference in your team and community
  • Passion for delivering exceptional customer experiences
  • Eagerness to learn, adapt, and improve
  • Integrity and a commitment to doing what is right
  • Appreciation for diversity and the unique contributions of others

About Our Business

We are a global reuse champion that has grown from a humble thrift shop. Our purpose is to champion reuse through creative initiatives. We value our team, providing training, career development, bonuses, and discounts across various retailers, travel, and attractions.

This is a fulfilling role with growth opportunities and a positive impact on the environment and community.

Please note:

  • Further processes such as police checks may be part of the application process.
  • Only shortlisted applicants will be contacted due to high application volume.

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