Boutique Manager
3 weeks ago
We are seeking a highly motivated and experienced Boutique Manager to lead our dynamic team at Elka Collective David Jones Queens Plaza.
As a key member of our team, you will be responsible for building and driving a customer-led culture through leading by example and delivering excellent service standards.
This role will have you inspire and mentor your team to reach set KPIs and sales targets – celebrating the wins and encouraging the team to be proud of their contributions to the wider business strategy.
Key Responsibilities- Are a passionate brand ambassador for Elka Collective
- Closely monitor store sales performance – acknowledge outstanding results and identify any areas of improvement
- Oversee store operations including stock room management and immaculate store presentation (visual merchandising)
- Drive and excel in providing an amazing customer experience in-store through seasonal events
- Develop & maintain relationships with VIPs
- Take a proactive approach in loss prevention management i.e. stock shrinkage control
- Effectively manage the wage costs in store and roster for success
- Recruit, select and train team members who embody the Elka Collective values
- Demonstrate a duty of care by ensuring that the work environment is safe, healthy and fit for work (adhere to state and national OH&S legislation)
- Previous Store Management experience in a Boutique environment with experience in training, coaching and mentoring team members
- A passion for creating a memorable service experience for our customers
- A high attention to detail, time management and excellent organisation skills
- A proven record of driving and exceeding KPIs, efficient stock control and exceptional visual merchandising
- Experience effectively managing rosters and wage control
- A commitment to continuous improvement and learning
- Confidence in communicating with stakeholders at all levels
Established in 2014, Elka Collective is dedicated to creating exquisite garments that resonate with the versatile and relaxed nature of the people who wear them.
Harmonising classic tailoring with an effortlessly wearable sensibility, our timeless pieces emanate a refined and contemporary appeal.
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