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Darwin, Northern Territory, Australia beBeeLeader Full time $55,000 - $74,000
Job Overview

This role covers both Darwin locations at Palmerston and Casuarina cinemas. Key responsibilities include supervising and assisting with training for levels 1 and 2 within a designated area.

Key Responsibilities
  • Supervise and assist with training for levels 1 and 2 within a designated area.
  • Act as a team leader responsible for coordinating, organizing, and allocating work, materials, and equipment efficiently.
  • Deliver high-quality customer service while supporting the operation of the entertainment complex.
Accountabilities
  • Customer Service: Consistently deliver exceptional service, handle feedback promptly, and ensure a positive experience.
  • Supervision & Training: Supervise and support level 1 and 2 staff, providing clear direction and coaching.
  • Task Allocation: Efficiently assign tasks to team members to ensure timely completion.
  • Campaign Participation: Contribute to cinema campaigns and promotional activities.
  • Operational Procedures: Oversee opening and closing procedures, ensuring security and systematic transition.
  • Safety & Compliance: Follow fire, emergency, and safety protocols diligently.
  • Cash Handling & Administration: Support cash procedures, accuracy, and financial protocols.
  • Content & Equipment Management: Monitor projection and audio equipment, manage content delivery, and support maintenance.

KPIs include:

  • Customer feedback and NPS results
  • Cash handling competence
  • Food and beverage quality and timeliness
  • Stock variances within guidelines
  • Achievement of company targets
  • Effective team coaching and leadership
Requirements
  • Minimum 6 months experience at Level 2
  • Basic Math and English proficiency
  • Competence across FOH departments and cash handling
  • Leadership qualities

The ideal candidate will possess a customer-focused mindset, team-oriented approach, leadership and coaching skills, effective communication, decisiveness, high work standards, professional appearance, and commitment to safety policies.