Customer Service Representative

5 days ago

Kwinana Beach, Australia Tronox Full time

About Tronox

Tronox is a fully integrated titanium minerals producer and pigment manufacturer. Across our operations, we extract and process rich mineral sands into a range of valuable products including ilmenite, zircon, rutile and titanium dioxide pigment which are then exported to international markets.

Our operations are part of the global operations of Tronox Limited, the world's leading integrated manufacturer of titanium dioxide. We've been in the industry for over 60 years

To learn more about our benefits and offers, check out our comprehensive employee package.

Why work with Tronox?

In return for your commitment, you will be offered a competitive salary and benefits package that includes:

  • 38 hour average week with a compressed 9 day fortnight option
  • Eligibility to participate in our bonus scheme
  • 12.5% Superannuation
  • Early access to Long Service Leave at 5 years (pro-rata)
  • An annual leave purchase program
  • Company paid salary continuance, journey, TPD & life insurances
  • A service award program
  • A high performance and inclusive culture where people are valued.

About the Role

We are currently seeking a highly efficient and dynamic APAC Export Document Specialist, who masters in positive customer relationships and attention to detail to join our team on a full time, permanent basis.

This role is based at our site, where we work a compressed 9-day fortnight, enjoy every second Friday off.

Your key responsibilities will be:

  • Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
  • Exercise judgment and discretion and function independently within authorized limits.
  • Serve as the communication link between customers and sales staff to assure responsiveness.
  • Track order activity and alerts appropriate staff of any potential delivery problems.
  • Expedite the delivery of selected orders.
  • Develop a working knowledge of our systems and a thorough understanding of the impact on other systems and users within the company.
  • Coordinate internal and external audit readiness.
  • Be comfortable, positive and calm with difficult customers.
  • Work with some level of independence and efficiency in time management.
  • Demonstrate the ability to develop new skills and solve problems creatively.
  • Demonstrate a good understanding of Incoterms, Payment terms and applicable banking charges.
  • Demonstrate a good understanding of Letters of Credit terms and documentation.
  • Thoroughly understand Month End Closure process and requirements.
  • Demonstrate a good understanding of Credit, Debit, Rebate and commission processes.
  • Investigate and obtain a resolution of customer complaints and issues.
  • Responsible for generating shipping or relevant documents for customers.

To be successful in your application, you will ideally possess:

  • A high level of motivation, adaptability, flexibility and attention to detail
  • Strong interpersonal and communication skills (written and oral)
  • Highly developed administration and MS Office Suite skills
  • Good analytical and problem-solving skills
  • An embracement of teamwork and a team-oriented personality who can also work independently

What to Expect

We are committed to building and retaining a diverse and inclusive workforce that reflects the communities in which we operate. We encourage all suitable candidates to apply.

We reserve the right to remove the job postings prior to the stated closing date. If you are interested in applying for this position, please submit your application as soon as possible.

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