Fulfilling Role Supporting Injury Recovery

1 week ago

Newcastle, New South Wales, Australia beBeeSupport Full time $58,000 - $87,000

We are seeking an experienced professional to fill the role of Claims Advocate, a vital position within our organization.

About the Opportunity

This is an excellent chance for a skilled individual to make a positive impact on someone's life every day, knowing their talent and hard work has a purpose. As a Claims Advocate, you will be integral to one of our supportive and growing business units helping injured workers.

Your responsibilities will include inbound and outbound calls with external stakeholders and claim administration duties. You will be providing world-class customer service experience focused on early intervention, advice, guidance, and support to injured workers, employers, and other stakeholders.

Your Key Responsibilities:
  • Providing world class customer service experience that is focused on early intervention in the form of advice, guidance and support to injured workers, employers and other stakeholders
  • Assisting injured workers and employers in their recovery
  • Recording and maintaining accurate records
About You:
  • You will show a high level of empathy while being passionate about providing great customer service
  • You will be a great listener, display excellent communication skills and have a solution-focused mindset
  • You will embrace change with confidence and are comfortable in a multi-system environment whilst having the ability to handle and overcome challenges
  • Having great attention to detail, you will enjoy learning and growing within the business
  • Proficient use of Microsoft Office Suite

We stand together as equals. We are an equal opportunity employer, so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We offer a range of employee benefits including flexibility to work from home, a corporate wellbeing program, access to discounts, comprehensive learning and development support, and company-wide events to celebrate success.

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