Customer Service Host

6 days ago

Melbourne, Victoria, Australia Pro-invest Careers Full time

Take your career to the next level with Pro-invest Careers and become a valued member of our team at Next Hotel Melbourne

We're seeking a charismatic and results-driven Guest Service Agent to join our front office team. As a key member of our team, you'll have the opportunity to develop new skills, build strong relationships with our guests, and deliver exceptional experiences.

About Us

Next Hotel Melbourne is a leading hotel in Melbourne, offering 255 elegantly designed rooms and suites. Our hotel is committed to providing unique experiences and exceeding our guests' expectations.

The Role

You'll be responsible for delivering exceptional guest experiences by greeting guests warmly, anticipating and accommodating their needs, and making personalized recommendations. Your excellent communication skills will ensure that incoming calls are handled promptly and courteously, providing accurate information and assistance.

Key Responsibilities

  • Guest Experience: Create unforgettable experiences for our guests by providing warm welcomes, anticipating and accommodating their needs, and making personalized recommendations.
  • Communication: Handle incoming calls promptly and courteously, providing accurate information and assistance.
  • Guest Profiles: Maintain and update guest profiles in our property management system to enhance future stays.
  • Collaboration: Work collaboratively with other front office departments to achieve common goals and objectives.

What We're Looking For

  • Experience: Previous experience as a Guest Service Agent in an upscale hotel environment.
  • Skills: Excellent verbal and written communication, attention to detail, and the ability to multitask under pressure.
  • Flexibility: Willingness to work a 24-hour rotating roster, including weekends and public holidays.
  • Technical Proficiency: Experience with hotel property management systems.
  • Guest-Centric Attitude: A passion for creating memorable experiences and building genuine connections with guests.

What We Offer

  • Perks: Enjoy barista-grade coffee, significant staff discounts on food and beverages, discounted accommodation across the Vista Hospitality group, and discounted staff parking.
  • Benefits: Free Familiarisation Stay, a referral incentive program, and access to our Employee Assistance Program.
  • Growth: Opportunities for professional development, a positive staff culture, and a commitment to promoting from within.

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