Customer Service Ambassador

5 days ago


Melbourne, Victoria, Australia Easygo Full time
Role Overview

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Easygo. As a VIP customer service representative, you will be responsible for building and maintaining relationships with our high-value players.

Your role will involve providing exceptional customer service, resolving issues, and delivering tailored solutions that exceed expectations. You will be the face of our online casino, representing our brand and ensuring a positive experience for our customers.

You will work closely with our VIP manager, supervisor, and senior hosts to contribute to team development goals and improve the overall customer experience.

Key Responsibilities:

  • Develop and maintain trusted relationships with new and existing high-value clients
  • Understand client objectives and decision-making processes
  • Manage assigned accounts from start to finish, including managing relationships and ensuring all enquiries are followed through
  • Identify and grow opportunities within your client base
  • Collaborate with other departments to improve customer experience

Requirements:

  • Minimum 1 year experience working in a customer service environment
  • Excellent communication and writing skills
  • Sports and gambling knowledge is advantageous
  • Cryptocurrency knowledge is advantageous
  • Proficient with Google Suite, Slack, Jira & Intercom


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