Administration & Case Support Worker

Full time | Fixed Term for 12 months, located in Morwell 3840

About the Role:

• Provide a welcoming and professional first point of contact for all clients, visitors, and staff in person and over the phone.
• Offer crucial administrative support to the Tenancy Advocacy & Support team and other Teams within Quantum as required, including managing mail, maintaining a tidy reception area, and assisting with various tasks.
• Act as a primary source of information, advice, and referrals for the Tenancy Advocacy & Support programs.
• Provide essential case support by assisting with administrative tasks like case notes, completing referral forms, and managing data on the Client Record Management (CRM) system.
• Help our Housing Supports team meet their program requirements by maintaining accurate records and assisting with assessments and applications.

The Ideal Candidate will bring:

• A client-focused approach with the ability to provide high-quality services in line with organisational policies.
• Strong problem-solving skills to analyse situations, consider the broader context, and develop practical solutions.
• Effective communication and collaboration skills to work well with others, actively listen, and contribute to a team environment.
• Resilience in handling challenging situations, maintaining a solution-focused mindset, and practicing self-care.
• Valid Victorian Driver's Licence | Working with Children Check | Police Check.
• Certificate IV in Business Administration or other related field or equivalent experience. (refer to Position Description).

Benefits of working at Quantum:

• Job Security – 1EFT (38 Hours) | 12 months Fixed Term
• Salary – SCHADS Award Level 4 | $88,090 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
• Supervision & support.
• Promotional opportunities within the Organisation

How to apply:

For further information and to review the Position Description please refer to the attached document.

To apply please click on the "Apply now" link and follow the prompts to submit your detailed cover letter, current resume and 3 referees.

For more information about this opportunity contact Cheryl Barnes on 1800 243 455.

Applications will be progressed to interview as they are received.

Quantum is a child safe organisation who believes the celebration of diversity makes us and the community stronger. We are committed to embracing everyone's individual differences so that we can help create a strong workplace and community that is empowered to reach its potential.

Quantum believes the celebration of diversity makes us and the community stronger. We are committed to embracing everyone's individual differences so that we can help create a strong workplace and community that is empowered to reach its potential. We celebrate diversity of ability, gender, sexuality and spiritual or religious belief along with all cultural backgrounds including Aboriginal and Torres Strait Islander peoples. Quantum recognises that we all have diverse life experiences that may be influenced by age, ability, social and financial status. Quantum supports everyone's right to feel respected, safe, welcome and valued.

Quantum Support Services is committed to the safety of children and young people. Quantum is a child safe organisation, all decisions we make are governed by our belief that all children and young people have the right to be protected from all forms of harm. We believe all children and young people have a right to express their views, and we are committed to providing children and young people to actively participate in decisions that affect their lives. Quantum values and promotes the cultural safety for Aboriginal and Torres Strait Islander children and those from culturally and/or linguistically diverse backgrounds. Our agency complies with the National Child Safe Principals and Victorian Child Safe Standards.Quantum Support Services, has a zero tolerance for any form of child abuse or maltreatment. Any suspected physical and/or sexual abuse or maltreatment must and will be reported both internally and externally, this will include Victoria Police and Child Protection.

If you believe a child is at immediate risk of harm and/or abuse, please call '000'. You can also contact Child Protection in Victoria on 13 12 78.