Technical Business Solutions Partner

7 days ago

Sydney, New South Wales, Australia beBeeSolution Full time $120,000 - $140,000
About the Opportunity

We are seeking a seasoned professional to partner with our clients and ensure they achieve tangible business value from our models through advanced AI technology.

You will collaborate with senior stakeholders to understand their needs, guide their AI strategy, and identify high-value use cases and applications.

Key Responsibilities:
  • Deliver an exceptional customer experience during the pre-sales process.
  • Provide technical expertise, outlining the value proposition, clarifying requirements, and answering product-related questions.
  • Demonstrate how our AI-powered business solutions can meet customers' needs and deliver value, including demos, use case scoping, and proof of concepts.
  • Serve as the first point of contact for security and compliance inquiries, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams.
  • Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
  • Nurture strong customer relationships during the evaluation and purchasing process.
  • Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying feedback to inform product planning.
Your Success Factors:
  • 7+ years of experience in a similar role, managing relationships with large, global organizations.
  • A track record of delivering exceptional customer experiences.
  • Experience providing higher-level security and compliance support, as well as a thorough understanding of IT security principles and customer requirements for B2B SaaS products.
  • Possess excellent presentation and communication skills, particularly when engaging with executives and leaders.
  • A humble attitude, eagerness to help others, and desire to continuously improve your knowledge to drive team and customer success.
  • Operate with high energy, possess strong problem-solving skills, adapt to frequent context switching, effectively manage multiple projects, and prioritize ruthlessly.

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