Deliver Exceptional Customer Service

2 days ago

Sydney, New South Wales, Australia beBeeService Full time $55,000 - $77,000
Customer Service Representative Job Description

We are seeking a skilled customer service representative to provide exceptional service and support to our customers.

Key Responsibilities:

  • Prepare sales quotations using the SAP system and/or pricing tool, performing lead-time checks and liaising with other functional teams to ensure customer enquiries are responded to.
  • Work closely with customers and the sales team to develop a better understanding of our products and services in meeting customer needs.
  • Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
  • Process purchase orders, sample requests and/or approved return requests and follows through till shipment.
  • Identify items with shipment schedules falling out of general lead-time and expedite proactively with Planners.
  • Monitor/follow up on shipment schedules to ensure timely delivery or pick-up as per incoterm of sale.
  • Setup regular weekly or bi-weekly calls with customers to review open backlogs, identify potential delivery push-backs and discuss/resolve any open issues or concerns.
  • Process rebates claims and stock returns approved by Product Line Management.
  • Support quality and warranty processes where required.
  • Participate actively in ongoing product, process, systems and business skills training.
  • Provide support and backup assistance to peers.

Required Skills and Qualifications:

  • Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
  • Knowledge or experience with SAP system preferred.
  • Excellent communication skills and good telephone etiquette.
  • Pleasant personality with a passion for service excellence.
  • Strong team player who can adapt to fast-paced and dynamic environments.

  • Delivering Exceptional Customer Service

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $95,000

    As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service. A global automotive manufacturer is renowned for their innovative designs and cutting-edge technology.Key Responsibilities:Manage inbound and outbound customer interactions across phone and email, ensuring first-contact resolution and adherence to...

  • Delivering Exceptional Customer Service

    2 days ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $60,000 - $80,000

    Job Title: Logistics CoordinatorAt our organization, we are seeking a highly skilled and experienced Logistics Coordinator to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.Key Responsibilities:Loading daily orders on the truck for dispatch and...

  • Deliver Exceptional Customer Service

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    We are currently seeking a dedicated and results-driven Customer Service Officer to deliver exceptional service standards in a fast-paced business-to-business environment.As the ideal candidate, you will actively manage warranty and resolution outcomes, identify faulty products, and collaborate with internal teams and external partners. You will also provide...

  • Delivering Exceptional Customer Service

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $45,000 - $75,000

    Key Role DetailsWe are currently seeking a qualified professional to fill the position of Seasonal Retail Consultant. The selected candidate will be expected to deliver exceptional customer service and support our store team across the Festive Season.About the Job OpportunityThe primary responsibilities of this role include greeting customers, providing an...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $110,000

    Customer Experience SpecialistThis role is designed to deliver exceptional customer experiences by providing superior service for inquiries, including claims related to credit and charge cards.About the RoleThe Customer Experience Specialist will be responsible for enhancing customer experience by providing seamless member experiences on the NAC insurance...

  • Deliver Exceptional Customer Experiences

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $95,000

    Assistant Concession Manager OpportunityWe are seeking a highly skilled and motivated individual to fill the role of Assistant Concession Manager. This is an exceptional opportunity to deliver outstanding customer experiences and drive visual merchandising excellence in our concession locations.The successful candidate will possess a genuine passion for...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $80,000

    We are seeking a proactive customer-focused individual to deliver exceptional service across every touchpoint.The ideal candidate will thrive in a dynamic environment, enjoy making meaningful connections with customers, and be passionate about delivering outstanding customer experiences.Job DescriptionCustomer Service RepresentativeRole: Provide exceptional...

  • Deliver Exceptional Customer Experience

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $43,200 - $60,800

    Improve Lives by Delivering Exceptional Customer ServiceWe are looking for a skilled Beverage Attendant to join our team on a Part-Time basis. This role will involve providing prompt and courteous service across areas including the bar and gaming.Key Responsibilities:Provide exceptional customer service, ensuring a high level of satisfaction for all...

  • Delivering Exceptional Customer Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $80,000

    Job OverviewJob Title: Customer Experience Specialist TraineeThis role focuses on delivering exceptional customer service and building strong relationships through effective communication, product knowledge, and interpersonal skills.About the JobAs a Customer Experience Specialist, you will learn and develop key responsibilities to deliver outstanding...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $62,000 - $93,000

    Customer Experience Specialist OpportunityWe are seeking a talented individual to join our team as a Customer Experience Specialist. This role will involve delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.