Deliver Exceptional Customer Service

21 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

We are currently seeking a dedicated and results-driven Customer Service Officer to deliver exceptional service standards in a fast-paced business-to-business environment.

As the ideal candidate, you will actively manage warranty and resolution outcomes, identify faulty products, and collaborate with internal teams and external partners. You will also provide outstanding customer support, assist with administrative tasks, and develop weekly reports for repairs and service jobs.

To succeed in this role, you will require experience working in a high-volume, customer-focused business setting, as well as strong organizational and prioritization skills.

Our successful candidate will be friendly, approachable, and have excellent communication skills, with the ability to handle customer complaints and make informed decisions to ensure timely and accurate services.

Key Responsibilities:

  • Manage warranty and resolution outcomes
  • Identify faulty products
  • Collaborate with internal teams and external partners
  • Provide outstanding customer support
  • Assist with administrative tasks
  • Develop weekly reports for repairs and service jobs

Requirements:

  • Experience working in a high-volume, customer-focused business setting
  • Strong organizational and prioritization skills
  • Friendly, approachable, and excellent communication skills

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

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