Delivering Exceptional Customer Service
4 days ago
As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service. A global automotive manufacturer is renowned for their innovative designs and cutting-edge technology.
Key Responsibilities:- Manage inbound and outbound customer interactions across phone and email, ensuring first-contact resolution and adherence to processes
- Build and maintain positive, professional relationships with customers assisting them through the purchasing process via online portals
- Respond efficiently to customer inquiries in line with company protocols and accurately log all customer interactions
The ideal candidate will have previous experience in handling customer calls and case management scenarios. Excellent verbal communication and writing skills are essential.
Requirements:- Previous experience in customer-facing roles
- Excellent verbal communication and writing skills
- Experience in handling customer calls and case management scenarios
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Delivering Exceptional Customer Service
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Deliver Exceptional Customer Service
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Deliver Exceptional Customer Experiences
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Deliver Exceptional Customer Experiences
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Deliver Exceptional Customer Experience
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Deliver Exceptional Customer Experiences
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