IVR Voice Specialist

2 days ago


Charlotte Bay, Australia beBeeVoice Full time $80,000 - $110,000
Technical Voice Analyst

We are seeking a Technical Voice Analyst to support our Customer Contact Center. This role is ideal for a technically-minded professional who thrives in hybrid work environments, enjoys working with complex telecommunications systems, and is passionate about improving customer experiences.

Key Responsibilities:
  • Support initiatives for IVR applications and call routing improvements
  • Analyze, test, and implement application and process enhancements for IVR systems
  • Collaborate with diverse teams to define and document system updates for customer and business needs
  • Monitor system performance, conduct QA checks, and troubleshoot issues affecting customers

Required Skills and Qualifications:

  • 3+ years supporting IVR/voice systems, ACD, or telecommunications infrastructure
  • Hands-on experience with Genesys or similar IVR platforms
  • Bilingual in Spanish and English
  • Experience analyzing system performance, developing business requirements, and testing IVR enhancements

What We Offer:

  • Hybrid flexibility, with local presence
  • Opportunity to serve as a subject matter expert and influence voice system enhancements

Additional Information:

  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Location: Hybrid – Charlotte, NC (within reasonable commuting distance)


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