Indigenous Banking Professional

2 weeks ago


Brisbane, Queensland, Australia Commonwealth Bank Full time

We are seeking a culturally sensitive banking advisor to join our team, responsible for building and maintaining positive relationships with Indigenous customers and communities.

Key responsibilities include delivering outstanding customer service, answering questions about banking, promoting self-service options, and identifying issues and service gaps.

The ideal candidate will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work collaboratively with communities, stakeholders, and government agencies.

In this role, you will work with a range of stakeholders to support the bigger picture of assisting Indigenous customers with their everyday banking, helping secure financial security and advancement for our people.

  • Ensure that communication and information to Indigenous communities is culturally appropriate and effective.
  • Conduct presentations and liaise with internal stakeholders across the Bank.
  • Build rapport quickly, taking enquiries from end to end is critical.


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