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Store Communications

2 months ago

Sydney, New South Wales, Australia JD Sports Fashion Australia Pty Full time
About JD Sports Fashion Australia Pty

JD Sports Fashion Australia Pty is a leading global sports fashion retailer with a strong presence in the Australian market. With over 60 stores across the country, we are committed to delivering exceptional customer service and style to our consumers.

Job Summary

We are seeking a highly skilled and experienced Store Communications & Operations Manager to join our Retail Operations team. The successful candidate will be responsible for delivering operational projects and efficiencies within agreed timelines and budget. This role will also manage retail consumables to optimize profit and oversee store communication channels.

Key Responsibilities
  1. Internal Communication
  • Collate daily support office communication and distribute to stores
  • Ensure the communication of the most up-to-date company policies and procedures to all stores
  • Confirm correct and communicated trading hours for all stores
  • Maintain Retail store directory
  • Update Retail structure documentation
  • Produce operational training material for ANZ
Operations
  • Plan and execute consumables for new store setups
  • Facilitate the handover process from relevant support office departments for new store setups
  • Manage the delivery of consumables and sundries necessary for store setup
  • Coordinate with the Warehouse Manager to ensure timely delivery of store opening stock packages
  • Create platform accounts and logins for new store openings
  • Oversee Retail field team travel inline with agreed budgets
  • Liaise with APAC stakeholders to deliver consumables optimization
  • Manage daily & weekly accuracy of customer traffic data and issue resolution
  • Provide analytics on Streamline support ticketing resolution
  • Manage and optimize RTV process
  • Manage weekly consumables orders
  • Invoice & Expense approval
  • Update and maintain retail policy & procedures
What We Offer
  1. Monthly culture committee events
  2. Central CBD location
  3. Pre-pay day lunches
  4. Birthday leave
  5. Competitive Salary
  6. One month paid parental leave
  7. Referral bonus scheme
  8. Training and development to evolve and shape your career
  9. Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
  10. Treat yourself with our attractive staff discount This can also be used for friends and family
  11. Access to our Employee Assistance Program & Mental Health champions
Why Join Us?

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.