Customer Service Lead

1 week ago


Port Stephens, Australia Travel + Leisure Co Full time
About Us

Travel + Leisure Co. is a global leader in the vacation ownership industry, with a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe.

Job Overview

We are seeking an experienced Front Office Duty Manager to join our Shoal Bay team, responsible for ensuring the efficient day-to-day operation of the Reception desk and leading a team to promote high levels of customer service.

Salary Information

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience.

Job Description

As a Front Office Duty Manager, you will be responsible for:

  • Greeting and registering owners and guests
  • Providing information about local area attractions
  • Managing guest issues that may arise

You will also lead a team to build, develop, train, and manage a team to promote high levels of customer service.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in a Front Office department at a supervisory level (3 years)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service
  • Exceptional time management skills and ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
Benefits

We offer a range of benefits, including:

  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
Where You'll Begin Your Journey

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across the globe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.



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