Program Director

5 days ago

Sydney, New South Wales, Australia ING Full time

Are you driven by the desire to shape the future of banking? As a Program Director for our Retail Transformation initiative at ING Australia, you'll be instrumental in modernising and transforming ING's product business to drive our business growth aspirations. This vital role places you at the heart of our strategic mission across mortgages/daily banking products, technology and service offering.

The Transformation program consists of several dynamic streams across Mortgages/Daily Banking, including Originations, In Life and Collections. Reporting hierarchically to the Head of Retail and functionally to the Strategic Delivery Director, you will lead multiple program delivery streams, including Business Design, Technology Delivery, Change, PMO and Risk. Your leadership and experience will be crucial to navigate the complexities of a program of this magnitude and strategic importance.

As the Program Director, you will be the linchpin that binds both business and technology, forging robust partnerships across the board. Your role will be pivotal in driving transformational outcomes, ensuring they are delivered within the allocated time, value and budget. You will also periodically provide updates on the progress of the transformation to the Executive Committee, Sponsor Board and Delivery Board, including both local and global stakeholders.

Key Responsibilities

  • Lead the execution of the Retail Transformation, ensuring alignment with the bank's strategic objectives (scope will include Daily Banking from a Program establishment perspective, focus long term will be on the Mortgages scope)
  • Be accountable for the overall transformation programs' establishment, including strategic blueprint, scope and alignment with other major ING programs of work, including endorsement from key stakeholders/sponsors
  • Define program milestones and scope including schedule, budget, deliverable quality, workforce planning, procurement, stakeholders, integration and risks/issues;
  • Promote a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality;
  • Provide oversight and leadership over transformation work streams ensuring alignment to the goals of the program, stakeholder acceptance, embedding a culture of customer centricity and supporting a strong risk culture and program diligence;
  • Foster effective collaboration between internal teams, external vendors, and stakeholders;
  • Ensure the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements;
  • Work closely with the ING Global technology team to ensure that system design and implementation aligns and leverages global capabilities where applicable.

Requirements

  • Minimum of 10 years of experience in program management, preferably within financial services or technology sectors
  • Experience with large scale business and technology transformations with multiple stakeholders and vendors
  • Proven experience in transformation program with a focus on mortgages
  • Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements
  • Demonstrated experience utilising both agile and waterfall methodologies to successfully deliver projects
  • Proven experience in working with partner resources and stakeholders across different time zones
  • Excellent communication, leadership and stakeholder management skills

What's in it for you?

  • Pivotal role in leading one of the most critical strategic initiatives for ING Australia
  • International Career Opportunities
  • Highly visible role across both ING Australia & ING Globally
  • Drop everything and learn with over 16,000 professional and personal development courses to choose from
  • Wellbeing and Volunteer Days for you and your team

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

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