Motor Claims Assessment Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $125,000

**Assessment Expert Role**

As a valued member of our team, you will play a pivotal part in ensuring a seamless and efficient assessment process for Motor Claims.

The key responsibilities include:

- Providing exceptional customer service by adhering to relevant systems and protocols.

- Maintaining consistent and proactive communication with customers, repairers, and tow operators to address customer dissatisfaction.

- Offering guidance and advice to customers to inform their decision-making leading to optimal assessing, repair, or total loss resolutions.

- Facilitating rebooking and pathing activities by guiding customers into Internal Assessment Centres (IACs) and the repairer network.

- Effectively managing all aspects of repairer services throughout the fulfilment process and proactively managing administrative activities from booking to assessment authorisation.

**Key Skills and Qualifications**

- Highly developed verbal and written communication skills with the ability to influence stakeholder outcomes.

- Previous experience working in the Insurance industry with demonstrated strong customer service skills.

- Strong computer skills with previous experience working with industry-specific programs or the ability to quickly learn necessary systems.

- Ability to effectively prioritise tasks and manage workload while adapting to unexpected demands and being a team player.

- Capacity to manage challenging situations in a calm and professional manner with a problem-solving, solutions-focused approach.

**Benefits Package**

- **Rewards**: We recognise high performance and reward our people for their hard work through bonuses and other perks.

- **Leave Options**: Life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of the big stuff.

- **Career Growth**: We've got learning and professional development opportunities to suit everyone.

- **Giving Back**: Our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising, and donation opportunities for causes that you're passionate about.

- **Wellbeing Support**: Your wellbeing is important to us, and our healthy mind and body hub, mental health support, and fitness discounts will help you be your best self.

- **Celebrations**: We love sharing our successes and celebrating together – join us and you've got a ticket to our many on-site events throughout the year, family fun days, and annual celebrations.

**About Our Organisation**

We are committed to safeguarding a brighter future for our customers and community through innovative insurance products and solutions.

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