Veterinary Liaison Specialist

4 days ago

Melbourne, Victoria, Australia beBeeVeterinary Full time $70,000 - $100,000

Job Title: Veterinary Referral Coordinator

About the Role

This role is a critical connection between local veterinarians and specialist teams. As a Referral Coordinator, you will be responsible for building relationships with general veterinary practices and ensuring seamless communication lines are maintained.

The ideal candidate will have mid-level experience in referral coordination, marketing, or account/client relations, preferably within the healthcare or veterinary industry.

Key Responsibilities:

  • Liaise with referring veterinarians to address their concerns and ensure clear communication.
  • Visit local veterinary practices to build and strengthen professional relationships with general practitioners.
  • Promote services offered by the referral clinic, hospital, or specialist team to the wider veterinary community.
  • Coordinate logistics and manage the referral process to ensure clients and their pets have a smooth experience when moving from a general practice to a specialist clinic.
  • Plan and deliver Continuing Education (CE) events, including program, speakers, logistics, promotion, certificates, and follow-up.
  • Solve issues or concerns that arise between the referral clinic and the referring practice, acting as a mediator and solution-finder.
  • Track referral volumes, conversion rates, turnaround times, source mix, and campaign/event impact; recommend improvements.
What You'll Bring

To succeed in this role, you'll need:

  • Mid-level experience in referral coordination, marketing, or account/client relations, preferably within the healthcare or veterinary industry.
  • Excellent communication, organisation, and interpersonal skills to build relationships with veterinary clinics and work collaboratively with marketing and hospital staff.
  • Familiarity with veterinary services and the local veterinary community would be advantageous.
What's On Offer

We're offering a competitive salary, CE/professional development support, and meaningful career growth opportunities. Enjoy a supportive team culture where your ideas shape how our community connects. Flexibility around practice visits and events, 5 days paid volunteer leave annually, wellness day, Employee Assistance Program, Mental Health First Aid Officers, retail discounts, travel savings, gym discounts, and more.

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